Frequently Asked Questions

Viron Health is a direct-to-consumer men's telehealth platform offering physician-prescribed treatments for anti-aging, weight loss, peptide therapy, and general wellness — delivered directly to your home. We connect men with licensed healthcare providers who specialize in men's health.

Viron Health serves patients in all 50 US states. However, state-specific prescribing limitations may apply, and certain treatments may not be available in all states due to local regulations. Contact us at [email protected] for state-specific availability questions. Viron Health works with licensed healthcare providers across the United States.

No. Viron Health does not accept insurance of any kind, including Medicare, Medicaid, or Tricare. All services are paid directly by the patient. We believe in transparent, straightforward pricing with no hidden fees.

Yes. All healthcare providers on our platform are independently licensed and operate through Ovie Health Group as Viron Health's contracted provider network. Viron Health works with licensed healthcare providers across the United States.

No. Viron Health providers supplement but do not replace your primary care physician. You are strongly encouraged to maintain a relationship with your local primary care provider and disclose any treatments received through Viron Health to your other healthcare providers.

Viron Health currently focuses on general wellness verticals including Anti-Aging, Weight Loss, and Peptides. Additional treatment categories are being added as our platform expands. All treatments require a valid prescription from a licensed healthcare provider. Treatment availability may vary by state.

Results vary significantly by individual, treatment type, and health profile. No specific outcomes or timelines are guaranteed. Your provider will give you realistic expectations based on your personal health assessment. All content on this website is for educational purposes only and does not guarantee any specific results or outcomes.

Your provider may determine that certain treatments are not appropriate for you based on your medical history, current medications, or other health factors. In that case they may recommend alternative options or refer you to an in-person provider for further evaluation. Not all patients will qualify for treatment.

No in-person visits are required for eligible patients. Everything is done online from your home. Your provider may recommend at-home lab testing in some cases as part of your treatment plan.

Most orders are delivered within 2-7 business days after processing. Your order will not be processed or shipped until you have completed your online consultation and received approval from a licensed provider. We ship within the United States only. Packaging may vary.

Due to the nature of our business, we cannot accept returns for prescriptions that have already been dispensed. Once a prescription is filled it is considered a final purchase. In certain cases we may replace products that arrive damaged upon delivery. Return requests must be made within 3 days of delivery. Contact [email protected] for assistance.

Yes. Your health information is protected under applicable federal and state privacy laws. Our platform is HIPAA compliant. See our Privacy Policy for full details on how your information is collected, used, and protected.

Viron Health does not provide emergency care. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not use this platform for urgent or emergent medical situations.

You must notify your provider of any adverse effects or unexpected physical, mental, or emotional responses to treatment. Contact your care team through your patient portal immediately if you experience any concerning symptoms. For medical emergencies call 911.